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Customer Service
Broadway Medical offers a wide range of service for our sales and rental customers. We have health-care professionals on staff and certified fitters. For your convenience we provide a large inventory of products and we welcome special orders, including custom-fitting wheelchairs. At Broadway Medical we service what we sell, and even provide free delivery and set-up. We can take care of insurance billing, and we offer 24-hour emergency service.
We strive to provide the best aspects of customer service possible
- Free local delivery and pickup of products
- 24 hour emergency service
- Evaluation of client for specialized products
- Time and travel to secure proper documentation for patient
- Time and labor involved with trial fittings and product sampling
- Labor for warranty repair of defective products
- Pick-up and delivery of product
- Monitoring use of product
- Billing of primary or secondary payer sources
- Rework of denied claims
- Follow-up with physicians (progress and compliance)
- User compliance reports
- Product and technology training for physicians and therapists
- Cleaning of equipment
- Loaner products while client's product is in for service
- Respiratory health education to seniors in assisted living centers
- Providing additional E tanks at no charge
- Provide oxygen conserving devices for client's ease of portability of O2
- Providing equipment in special cases prior to being able to bill for them